This Privacy Policy explains how Ancient Roots Media ("we", "our", or "us") collects, uses, and discloses information from users ("you" or "user") of our website at ancientroots.app and related services (collectively, the "Services"). By using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.
1. Information We Collect
- Account Information: When you create an account, we collect your name, email address, and authentication data through our identity provider.
- Payment Information: When you purchase a subscription, payment details are processed securely by our payment processor. We do not store your full payment card information.
- Usage Data: We automatically collect data about how you interact with our Services, including pages visited, features used, and listening preferences.
- Device Information: We collect device type, operating system, browser type, and IP address.
2. How We Use Your Information
- To provide, maintain, and improve our Services
- To process payments and manage your subscription
- To send you updates, newsletters, and promotional content (with your consent)
- To analyze usage patterns and optimize user experience
- To respond to your inquiries and provide support
- To comply with legal obligations
3. Service Providers
We do not sell your personal information.
We share information with trusted service providers who assist in operating our Services:
- Clerk: Authentication and user account management
- Stripe: Payment processing
- Supabase: Database hosting and file storage
- PostHog: Product analytics and usage tracking
- HubSpot: Email marketing and communications
- Meta (Facebook): Advertising measurement and optimization
These providers are contractually obligated to protect your information and use it only for the purposes we specify.
Business Transfers
If Ancient Roots Media is involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our Services of any change in ownership or uses of your personal information.
4. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you Services. Specifically:
- Account Data: Retained while your account is active and for up to 30 days after deletion to allow for account recovery
- Payment Records: Retained for 7 years as required for tax and accounting purposes
- Usage Analytics: Retained according to our analytics provider's policies and anonymized or deleted thereafter
- Support Communications: Retained for 3 years after resolution
You may request deletion of your data at any time by contacting privacy@ancientroots.app. Some data may be retained as required by law or for legitimate business purposes.
5. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Your Privacy Rights
For All Users: You may access, correct, or delete your personal information at any time by contacting us or through your account settings.
GDPR (European Union): If you are in the EU, you have the right to access, correct, transfer, or delete your personal data. You may also restrict or object to certain processing. Contact us to exercise these rights.
CCPA (California): If you are a California resident, you have the right to know what personal information we collect, request deletion, and opt-out of the sale of your personal information. We do not sell personal information. Contact us to exercise these rights.
To exercise any privacy rights, email us at privacy@ancientroots.app
Marketing Communications: You may opt out of promotional emails at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at privacy@ancientroots.app. You will continue to receive transactional emails related to your account and subscription.
7. Cookies and Tracking
We use cookies and similar technologies to recognize you, store preferences, and analyze how you use our Services. You can control cookies through your browser settings, though some features may not function properly if cookies are disabled.
Do Not Track Signals: Our first-party analytics respect Do Not Track (DNT) browser signals. Third-party advertising tools, such as Meta Pixel, operate under their own privacy policies and may collect data regardless of DNT settings. You can also manage cookies and tracking through your browser settings as described above.
8. Children's Privacy
Our Services are not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can promptly remove it.
9. International Data Transfers
Your information may be transferred to and processed in the United States or other countries. Our service providers maintain appropriate safeguards for international data transfers in compliance with applicable law.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of changes by posting the new policy on this page and updating the "Last Updated" date. Continued use of our Services after changes constitutes acceptance.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at: